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Patient Participation Group

2015/2016 Patient Participation Group – Annual Report

POOLE ROAD MEDICAL CENTRE

Practice   Population:

 

The current practice   population as at 31st March 2016 stands at 8550 patients, a 2%   increase on the same date in 2015. Growth is mainly driven by the increasing   population in the local area and the redevelopment of hotels and smaller   properties into blocks of flats and nursing homes.

 

The practice population has   shown a significant shift in recent years with our largest growing   demographic being patients between the age of 35 and 45.

 

Detailed population   information is shown below on Appendix 1.

 

Membership of PPG:

 

The patient participation   Group aims to encourage patients to engage with the practice through the   formation of a Patient Representation Group and use of a wider patient   survey. Patients are invited to join the group via advertising in our   practice waiting rooms and within the reception area. Additionally the   practice has an online group for those patients’ wishing to be involved but   without the time available to attend in house meetings.

 

The PRG (Patient   Representation Group) liaise in the form of meetings at the practice and through   written correspondence.  In addition a   wider patient perspective is sought annually through the completion of a   patient questionnaire. This questionnaire is completed by the members of the   patient representation group as well as a wider cross section of the practice   population. The online PRG allows those interested patients to raise queries   and questions and make suggestions to the way in which the practice operates.   The results of both are published annually in house and on the practice   website.

 

Background

 

The Patient Representation   Group for the year 2015 – 2016 comprised of 19 patients and was again headed   by our practice manager, Stephen Middleton and our deputy practice manager,   Debbie Stones.

 

99 additional patients   responded to our patient questionnaire, giving us 118 responses in total from   the patient participation group.

 

 

 

 

 

 

 

 

Detailed below is the patient profile of both the practice and the   PPG for comparison.

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
             
       

Practice Population Profile

   
   

PRG Profile

   
 
     

AGE

   
   

TOTAL

   
   

%

   
   

TOTAL

   
   

%

   
 
     

0-9

   
   

623

   
   

7.38

   
   

0

   
   

0.00

   
 
     

10-19

   
   

327

   
   

3.87

   
   

1

   
   

0.85

   
 
     

20-29

   
   

1552

   
   

18.38

   
   

16

   
   

13.56

   
 
     

30-39

   
   

1852

   
   

21.93

   
   

25

   
   

21.19

   
 
     

40-49

   
   

1096

   
   

12.39

   
   

20

   
   

16.95

   
 
     

50-59

   
   

761

   
   

9.01

   
   

17

   
   

14.41

   
 
     

60-69

   
   

820

   
   

9.53

   
   

18

   
   

15.25

   
 
     

70-79

   
   

693

   
   

8.09

   
   

10

   
   

8.47

   
 
     

80-89

   
   

621

   
   

7.24

   
   

10

   
   

8.47

   
 
     

90-99

   
   

198

   
   

2.34

   
   

1

   
   

0.85

   
 
     

100+

   
   

7

   
   

0.08

   
   

0

   
   

0.00

   
 
     

TOTAL

   
   

8550

   
   

 

   
   

118

   
   

 

   
 
     

 

   
     

 

   
     
     

GENDER

   
   

TOTAL

   
   

%

   
   

TOTAL

   
   

%

   
 
     

Male

   
   

4311

   
   

50.33

   
   

58

   
   

49.16

   
 
     

Female

   
   

4239

   
   

49.67

   
   

60

   
   

50.84

   
 
     

TOTAL

   
   

8550

   
   

 

   
   

118

   
   

 

   
 

 

 

 

 

 

 

 

 

The graphs   below show the profile of our patient participation group;-

 

Patient Sex                                                 

                                                                        

 

Patient Age

                       

 

Long Term Health Condition                

 

       

 

 

 

 

 

 

Employment Status

                       

 

Ethnicity                                                      

       

 

Orientation

                       

 

Information   Analysed:

 

 

As part of our review   process and to initiate discussion with our Patient Participation Group we   look at information from the following sources.

 

  •   Friends   & Family Test,

 

 

 

 

  •   Own   patient survey (See appendix 2.)

 

  •   Patient   comments/feedback box.

 

 

 

 

 

Areas   for improvements identified:

 

In the 2015-16 year   the following three main areas were identified for analysis and improvement;-

 

  1. Waiting   areas – respondents   noted that our waiting area is often overcrowded which leads to a reduction   in patient comfort.

 

  1. Appointments – Patients feel that they sometimes   struggle to get an appointment at a time that suits them.

 

  1. Walk-in   surgery – patients   feel that whilst the walk in surgery is a good idea and receives a lot of   positive feedback in the responses – it is not always an ideal appointment   for those patients who work or for school age children due to the sometimes   lengthy waiting times.

 

80.9% would recommend   our practice putting us in the top 20% of practices in the UK for this   statistic.

 

 

Summary   of change:

 

 

Following the initial   discussions and meetings the following items were reviewed and ultimately   changed;-

 

  1. Waiting
      areas
    – the walk in   appointments which led to the overcrowding have been reviewed. The   requirement for patients to sit and wait has been removed allowing patients   to leave the practice and come back at the estimated time given to them by   the reception staff to attend their appointment. This has led to a dramatic   reduction in the number of patients in the waiting room and any time reducing   over crowing and improving patient wellbeing.
  2. Appointments   & Walk in Surgery   – New child appointments created for same day GP access – the appointments   are from 3:30pm meaning that children do not need to take time out of school   to attend.

 

 

Description   of how patients have been engaged with this:

 

    

 

 

 

http://www.pooleroadmedicalcentre.co.uk/pages/Patient-Participation-Group

 

 

 

 

 

 

 

 

 

 

 

APPENDIX 1.

 

 

 

 

 

 

Full data for our practice can be found at –

http://fingertips.phe.org.uk/profile/general-practice/data

 

 

 

 

 

 

 

 

 

 

APPENDIX 2.

 

Detailed below are the results of our patient survey

 

 

Your Neighbourhood Professionals Save time and nominate your local pharmacy. Head & Wheble Monumental Masons Westcliff Pharmacy, Bournemouth United Taxis Ltd, Bournemouth Dana Care Alchemy Health Clinic Ariel Taxis
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Your Neighbourhood Professionals Save time and nominate your local pharmacy. Head & Wheble Monumental Masons Westcliff Pharmacy, Bournemouth United Taxis Ltd, Bournemouth Dana Care Alchemy Health Clinic Ariel Taxis
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