2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.NHS translation bill 'tops £23m'The NHS in England spends £59,000 a day on translating documents and providing interpreters, according to a health think tank.Mon, 06 Feb 2012 13:33:12 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-16905491Campaign to cut smoking in carsA campaign to stop people smoking in cars when carrying children - and which could pave the way for a ban - is launched by the Welsh government.Mon, 06 Feb 2012 02:17:10 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/uk-wales-16872587Transplant jaw made by 3D printerAn 83-year-old woman is fitted with a jaw made by a 3D printer in what doctors say is the first operation of its kind.Mon, 06 Feb 2012 14:07:11 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/technology-16907104
HOW
DO I... SPEAK TO A DOCTOR?
If you wish to speak to your doctor on the telephone for a routine query, please call before 10.00am if possible and the receptionist will take a message. She will ask for your name, phone number and brief outline of the problem. The doctor or another healthcare professional will endeavour to call you back after morning surgery. If you call later in the day, you may have to wait until the following day for a response.
The telephone lines are busy during morning surgery, so telephone enquiries other than requests for appointments, visits or messages for a doctor are better made as follows:
•
Test Results: Between 11.00am and 1.00pm
•
General Enquiries: After 11.00am
HOW
DO I... MAKE
AN APPOINTMENT?
We operate a 'walk in' surgery every morning between 8.30am and 10.30am. To see a GP during this time simply come to the surgery where you will have the option to choose which GP you are seen by (subject to availability). In addition we also run an afternoon appointment system. Afternoon appointments can be made by phone or in person (Tel: 761120 between 8.00am and 6.30pm (closed 1.00 - 2.00pm). If you feel you need to be seen urgently please let the receptionist know as we run an emergency surgery every afternoon where you will be advised and seen the same day if necessary by the most appropriate healthcare professional.
DO YOU REALLY NEED TO SEE YOUR DOCTOR?
Sometimes alternatives to actually seeing your doctor may be more beneficial, more convenient and faster, and would save both you and the doctor time. Here are some examples: feel free to ask the receptionists about alternatives.
SITUATION
SUGGESTED SOLUTION
Repeat medication
Note to reception, your pharmacy or fax request
Sickness certificates after hospital attendance
Message to reception
Need brief discussion with doctor
Book a telephone consultation with reception
Simple occasional attack of cystitis
Message to reception, doctor will advise treatment
Blood pressure check
Use DIY machine
in reception
Ears waxy
Put in wax-dissolving drops or olive oil daily for three days then attend appointment with nurse. (Please make appointment before starting to put in oil.)
Sickness certificates in first 7 days of illness
No certificate required
HOW
DO I...
OBTAIN
HOME VISITS?
If the patient is housebound or too ill to leave the home and requires a home visit please telephone 761120 - before 10.30am. If the request is made later in the day it should be for urgent illness only and may be passed to the duty doctor or nurse.
Please remember that house calls are very time-consuming and the doctor can see three patients in the surgery within the time taken by one house call. The doctor will endeavour to attend between 11.00am and 3.00pm.
